By making a booking at the Last Light Lodge, you agree to these Terms and Conditions.
Please read these Terms and Conditions carefully.
1 DEFINITIONS
1.1 The Property – any property located at 2,4,6 Clifden Highway Tuatapere.
1.2 Us, we, our – Rutland Crest Limited and Last Light Lodge (trading name).
1.3 You – all future, current or past guests of the Last Light Lodge and agents booking on behalf of guests.
2 RATES & INCLUSIONS
2.1 Rates include 15% GST (if any).
2.2 Rates are quoted in New Zealand dollars ($NZD).
2.3 Rates are charged on a per night basis per guest.
2.4 Rates are subject to confirmation at the time of reservation and subject to all payments being paid by due dates.
2.5 Child policy:
• Children aged up to 2 years old are free of charge.
• Children aged over 2 years old and up to 12 years old are considered half rate paying guests for the camping bookings, full rate for the rooms.
• Children aged over 12 years old are considered full rate paying guests.
2.6 Check-in is from 2pm to 9pm and check-out is at 10am. Other times by arrangement.
2.7 Inclusions: the following are included in each guest stay:
• WiFi access, but we can’t guarantee the speed and availability at all times.
• Use of lodge facilities : kitchen, dining-lounge areas, laundries, bathrooms
2.8 Restoration and Special Cleaning Fee : Smoking is strictly prohibited in the rooms and facilities. A $250 fee will apply to any smoking inside the buildings. Smoking Outdoor is allowed but must be respectful of others and the grounds.
3 RESERVATION & CANCELLATION POLICY
3.1 Booking confirmation: to secure a booking we must receive a confirmed reservation email with your debit or credit card details, we will take full payment if booked online or some deposit for groups, and we held your debit or credit card details as security for any damages, loss (keys), smoking inside or excessive cleaning.
3.2 Payment:
3.2.1 Personal cheques or American Express are not accepted.
3.3 CANCELLATION POLICY:
3.3.1 Direct Bookings (via our website, email, or phone): The following rules apply to all bookings made directly with Last Light Lodge:
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8 days or more prior to arrival: Full refund of any payments made, minus a 5% cancellation fee for processing.
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Between 3 and 7 days prior to arrival: 50% of the total booking cost will be retained, or charged, or refunded minus a 5% cancellation fee for processing.
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2 days (48 hours) or less prior to arrival: 100% of the total booking cost will be charged/retained. No refunds apply for early departures or “no-shows.”
3.3.2 Third-Party Bookings (OTAs): For any reservations made through external platforms (such as Booking.com, Expedia, Airbnb, etc.), the specific cancellation terms and “no-show” policies of that platform apply.
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Any requests for refunds or date changes for these bookings must be managed through the original booking platform and cannot be processed directly by the Property.
4 CANCELLATION BY US
4.1 If you do not pay the requested amounts by the dates that they are due, or do not return a confirmation email, your reservation will not be confirmed and we will be entitled to terminate the tentative booking and retain any amounts paid to us.
5 BOND
5.1 Guests are required to provide their debit or credit card details upon booking as security in case of damages, loss (keys), smoking inside or excessive cleaning.
5.2 You agree that we are entitled to debit the debit or credit card referred to in clause 5.1 or that you provided at the date of booking confirmation for any amount which is payable by you under these Terms and Conditions including to cover any costs incurred such as the repair of any damage to the Property, missing items belonging to the Property, excessive cleaning and additional staff hours incurred as a result of your stay.
5.3 Facility Key Bond: Camping guests require an access key for lodge facilities. A $20.00 cash bond is required upon check-in, which is fully refunded in cash when the key is returned. If paying the bond via credit or debit card, a non-refundable $1.00 processing fee applies (total $21.00), and the refund will still be issued as $20.00 cash upon return.
6 SERVICES
6.1 You agree that any services to be used or undertaken on the Property are to be booked and managed by our staff
6.2 Breakfast, Pack lunch and Dinner :
6.2.1 Last Light Lodge is fully licensed and BYO is not available.
6.2.2 Personal cheques or American Express are not accepted.
6.2.3 Any meals Bookings are required at least the day before and subject to our confirmation.
6.2.4 Meal Cancellations: You may cancel your meal booking up until 4:00 PM on the day of the reservation. If the meal was pre-paid, cancellations made after 4:00 PM are non-refundable, before that we will fully refund minus a 5% cancellation fee for processing.
6.3 Events on the Property or use of the Property as a venue require our express authorization in writing and may be an additional cost.
6.4 Public access to the property is prohibited at all times and our permission is required for guests / visitors to access the Property.
7 GARDENS
7.1 You acknowledge that the Property is a permaculture garden with conservation practices undertaken on the Property. This includes sustainable farming, native bird breeding, native plantings, and predator proofing. The ecology on the Property is vulnerable and you agree to respect the Property, treat with care the animals, plants, land and structures and not to leave any rubbish or food anywhere on the Property, use the available bins.
7.2 In consideration of clause 7.1, you also agree that the Property gardens are private property, harvesting or removing plants, seeds, or produce is prohibited without express authorization.
8 YOUR RESPONSIBILITIES
8.1 You may not accommodate more than the maximum number of occupants as stated in your reservation.
8.2 You are responsible for the cost of repairing any obvious damaged or missing furniture, fixtures and fittings on the Property.
8.3 You must take reasonable care of your own health and safety and must make sure that you behave in a safe manner at all times. You agree to observe any health and safety policies and procedures put in place by us at all times, and must ensure that your acts or omissions do not endanger the health and safety of any other person.
9 DEPARTURE
9.1 You shall vacate the property no later than the required departure time as notified to you by us.
9.2 Late check-out is subject to availability and could implied a cost equivalent to 50% of one night’s accommodation rate.
9.3 Accounts must be settled in full prior to departure.
10 INSURANCE/LIABILITY
10.1 Your personal effects are not insured by us. You are responsible for all personal items you bring to the Property and for any loss or damage to such items.
10.2 All facilities and any activities you participate in will be at your own risk. We do not accept any responsibility for injury or loss suffered. You will be required to sign a Registration & Waiver form upon arrival.
10.3 Children must be supervised at all times by a parent or responsible adult.
10.4 We do not and will not make any representations or give any express or implied warranties of any kind in relation to the Property.
10.5 All dietary requirements must be notified in writing. While all reasonable endeavors will be taken to ensure such dietary requirements are met, we cannot guarantee that no traces or contamination that is beyond our control will not occur.
10.6 Special dietary requirements may incur a 5% surcharge to cover additional preparation and ingredient costs, as notified at the time of booking.
11 DISPUTES
11.1 If a dispute arises between you and us, we will use our reasonable endeavors to obtain resolution of the dispute by discussion between all concerned parties. If that process does not result in resolution of the dispute, then the dispute may be referred by any of the parties to the New Zealand Disputes Tribunal. A dispute does not excuse any party from performing its obligations under these Terms and Conditions.
12 GENERAL
12.1 All parties agree that the laws and courts of New Zealand have exclusive jurisdiction to the arrangements between the parties and to any matter referred to in this document.
13 FORCE MAJEURE
13.1 No party will be liable for any delay or failure to perform its obligations under these Terms and Conditions if that delay or failure is caused by any event beyond its reasonable control, provided that party promptly gives written notice of fact and circumstances of that event to the other party and uses all reasonable endeavors to mitigate its effects.